We will accept returns on items for up to 14 days after the shipping date for an exchange, credit or a full refund, excluding shipping charges. After this point, you are still eligible for our Buy Back Guarantee on band instruments. All returned items must be in like new condition and include all packaging, manuals and materials included with the original purchase. NOTE: If the package appears to have been damaged during shipment, please retain all packing materials, as the carrier may need to inspect them. To ensure that your return is handled quickly and properly, you must receive authorization prior to sending it back to us. Call us at 515-402-3412 or email us at firstname.lastname@example.org to obtain your return authorization code. Please have your packing slip with you when you call.
Once you receive authorization, please ship the item(s) in original packing material to:
1302 NW Cedarwood Drive
Ankeny, IA 50023
Please be sure that your return authorization number is written clearly on the outside of the package. Include a copy of your packing slip or invoice inside the package, along with instructions on how you would like us to process your return (exchange, credit, etc.) Packages received without prior authorization will be subject to delays.
Exceptions to the Return Policy
Items that have markings or flaws on them not present at the time of purchase may not be returned.
Reeds may not be returned if the packaging has been opened.
Items that are missing any of the original packaging, manuals or materials may be subject to a 20% re-stocking fee.
Damaged, Incorrect or Missing Items
Should you receive a damaged item, we want to replace the item as quickly as possible. Please call us at 1-515-402-3142 or email us to arrange for pickup. We will then send you a replacement immediately.
Occasionally, mistakes happen. If you are missing an item, or if you were shipped the wrong item, we apologize for any inconvenience and will do our best to fix the problem as quickly as possible. Please call us at 1-515-402-3412 or email us as at email@example.com. If we have made an error, we will correct it immediately.
Changes To Return Policy
Sleister Music reserves the right to change its return policy at any time without prior notice.